Refund policy

Right of withdrawal and refund policy

Digital content with immediate delivery. By completing your purchase you expressly request that delivery begins immediately and you acknowledge that, once access is granted, you lose the 14-day right of withdrawal that applies to distance purchases. This waiver is what allows us to deliver the product instantly.

When we do refund. We issue a refund where all three of the following are met:

• There is a verifiable technical fault attributable to us that prevents you from accessing the product, or that makes what was delivered materially different from what was advertised;
• you reported it to mundoinfantildigital10@gmail.com, giving us a reasonable opportunity to resolve it; and
• the issue could not be resolved within a reasonable time.

When a refund does not apply. The following are not grounds for a refund, among others: you did not like the product; you are not using it or cannot find the time to use it; you changed your mind; you expected different content without reading the description; you do not know how to use Canva; your computer, printer or internet connection does not work; or you purchased by mistake after already accessing the content.

Packs and extra kits. Individual packs and add-on kits are non-refundable once they have been accessed.

Any approved refund is issued to the original payment method.